Shipping & returns
Thank you for shopping at XN Supplements
We want you 100% satisfied with your purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
How to Return Your Item
Please note that all purchases are final after 15 days from notice of delivery. In ‘My Account‘ click on 'My orders' and click 'View' on an order, scroll down and click 'Return Item(s)' and follow the prompts. We will reach out within 24 hours regarding your request.
XN Supplements warranties that perishable items are delivered within their manufactured expiration dates. It is solely the customers responsibility to ensure the expiration dates of each received perishable items are correct. XN Supplements does not take responsibility for items that have been out of the company’s possession for more than 15 days.
If you are not completely satisfied, you may return your order within 15 days of being received. You will be responsible for paying the return shipping costs for the returned item(s). Shipping costs are nonrefundable. Refunds will only be for the amount of the item(s) returned. Once received, item(s) will be inspected to confirm they have not been tampered with (resalable condition). If your return is in approved condition, we will initiate a refund to your credit card (or original method of payment). Refunds will be issued in 3-7 business days, depending on your card issuer’s policies.
We do not accept returns of opened item(s). However, we may issue a store credit on a case by case basis. All credits for open item(s) are subject to written justification for return. If approved, expect a store credit to be issued in 5-10 business days.
If you believe you have received a defective item(s), please email [email protected] immediately.
In the event that you receive item(s) that are damaged (cracked, dented, opened) during transit, contact us immediately via email [email protected]. We will file a claim with our carrier and work towards your satisfaction.
All sales for item(s) bought at clearance price are final and ineligible for any return, refund or exchange.
Once returned item(s) are received, they will be inspected and you will be notified of the status of your refund/exchange. Upon approval, a refund will be issued to your credit card (or original method of payment). You will receive the credit in 4-7 business days, depending on your card issuer’s policies.
In most cases you will be responsible for paying the return shipping costs of returned item(s) unless otherwise specified. Shipping costs are nonrefundable. Issued refunds will only be for the amount of the item(s) returned.
If you have any additional questions on how to return your item(s) to us, contact us.
Please note that in store associates and social media representatives are not qualified to assist in shipping, online order or returns.
Returning in Store
Call or visit the location (see locations page) that you purchased the item(s) in. You must have a valid receipt. If you are a rewards member, no receipt is necessary.
Bring the item(s) back to us within 7 days from purchase for a full refund. After 7 days from purchase the item(s) are subject to a 10% perishable goods and restocking fee.
Bring the item(s) back to us within 7 days from purchase for store credit. After 7 days from purchase the item(s) are no longer eligible for a refund, return or exchange.
If you find that the item(s) purchased have uncharacteristic traits, broken seal, etc. then bring it back to us immediately within 2 days of your purchase. Please note that with some powders a natural clumping occurs due to the inclusion of certain ingredients. I.E. Glycerol Monostearate, Glycer Pump, etc.
All transactions are final after 15 days from purchase
Closeout and Clearance items are ineligible for any refund, return or exchange