Shipping & returns
Thank you for shopping at XNsupps.com
We want you 100% satisfied with your purchase. If for any reason you are not entirely satisfied with your purchase, we’re here to help.
If you are not completely satisfied, you may return your order within 30 days of being received. You will be responsible for paying the return shipping costs for the returned item(s). Shipping costs are nonrefundable. Refunds will only be for the amount of the item(s) returned. Once received, item(s) will be inspected to confirm they have not been tampered with (resalable condition). If your return is in approved condition, we will initiate a refund to your credit card (or original method of payment). Refunds will be issued in 7-14 business days, depending on your card issuer’s policies.
If you are not satisfied with your purchase, you may return it for store credit only. All credits for open items are subject to written justification for return. You will be responsible for shipping costs. Upon inspection and approval of opened item(s), store credit will be issued in 5-10 business days.
If you believe you have received a defective item, please call 1-877-xnsupps immediately. Once item is confirmed defective, please use our return label which will be provided. Upon receipt of defective item, we will ship a replacement at no cost to you.
In the event that you receive item(s) that are damaged (cracked, dented, opened) during transit, contact us immediately. We will file a claim with our carrier and work towards your satisfaction.
Once returned item(s) are received, they will be inspected and you will be notified of the status of your refund/exchange. Upon approval, a refund will be issued to your credit card (or original method of payment). You will receive the credit in 7-14 business days, depending on your card issuer’s policies.
You will be responsible for paying the return shipping costs unless otherwise specified. Shipping costs are nonrefundable. Issued refunds will only be for the amount of the item(s) returned.
How to Return Your Item
Notify us of an item(s) you wish to return/exchange by emailing firstname.lastname@example.org or calling 1-877-xnsupps. We will receive your request immediately but please allow 24-48 hours for a response.
Once you hear back from us you can mail the item(s) to:
23798 West rd
Brownstown Twp, MI 48183
*DO NOT SHIP WITHOUT A RMA NUMBER THAT YOU RECEIVED FROM US*
If you have any questions on how to return your item to us, contact us.